Returns and refunds
Information Notice on the right of withdrawal and return of faulty and non-conforming goods,
Right of Withdrawal
You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.
To exercise your right of withdrawal, please inform Triboo Digitale with registered office in Milan, Viale Sarca 336, Edificio Sedici, of your decision by accessing the "My returns" section of the My Account area or, if you are not a registered user, by accessing the designated page and entering the order number and email used to effect the purchase. Follow the instructions to complete the online return request, you will then receive a withdrawal confirmation email, and the RMA form to be included in the package along with the instructions on how to return the product. Remember to insert the completed RMA form in the packaging together with the product and send it to:
Triboo Digitale c/o Arcese Trasporti S.p.a.
Via Groane 6
20811 Cesano Maderno (MB) - ITALY
To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.
As an alternative to the online return request, you can send an explicit declaration to Triboo Digitale, using the Contact Form or email address firstname.lastname@example.org, of your intention to exercise your right of withdrawal using the withdrawal form enclosed following the instructions provided in the withdrawal confirmation email you will receive from Triboo Digitale.
If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Triboo Digitale receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.
If you have received the product, please return it to Triboo Digitale without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If you exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return due to defect or nonconformity
If you have received a damaged or incorrect product, please indicate this clearly as the reason for returning the product during the online returned product procedure, following the instructions provided above. You will be requested to load one or more images of the defect and you will receive a confirmation email with instructions on how to effect the shipping.